Related skills
slack customer support intercom notion english📋 Description
- Respond promptly to inbound user inquiries via phone.
- Use screenshare to support users as needed.
- Guide users through key features and workflows; act as product specialist.
- Troubleshoot issues by testing scenarios and escalating as needed.
- Collect feedback and feature requests to improve the product.
- Follow SOPs and take on special projects as assigned by Support Leadership.
🎯 Requirements
- 3+ years as a Phone Support Agent, including 2+ years in technical or product support
- Remote experience preferred but not required
- Warm, friendly tone and ability to build trust with users
- Empathetic and able to resolve user concerns
- Excellent written and verbal English
- Experience with help desk software and remote tools (Intercom, Slack, Notion)
🎁 Benefits
- Remote Work: Work from anywhere; Philippines citizen
- Job Security: Full-time via Deel EOR
- Health Insurance: HMO coverage for employees
- PTO/Leave: 15 days PTO annually; prorated
- Charitable Giving: Up to $50 USD/month to nonprofits
- Home Office Stipend: Laptops/monitors provided
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