Customer Support Phone Specialist, Inbound only: Full-time

📋 Description

• Respond promptly to inbound user inquiries via phone.
• Use screensharing as needed to assist users.
• Identify user needs, guide through features, and tailor solutions for campaigns.
• Troubleshoot issues by testing scenarios and escalate when needed.
• Collect and document user feedback and feature requests to improve the product.
• Adhere to SOPs and support leadership's guidance.

🎯 Requirements

• 3+ years as a Phone Support Agent, incl 2+ years in technical/product support
• Remote experience preferred, but not required
• Excellent written and verbal English
• Ability to establish trust and resolve customer concerns
• Empathetic and able to understand user issues
• Experience using help desk software and remote tools (Intercom, Slack, Notion, Talkdesk)

🎁 Benefits

• Remote Work: citizen of the Philippines for this role
• Job Security: employed full-time via Deel EOR
• Health Insurance: HMO medical insurance for employees
• Holiday Pay: PH labor law compliant and open 24/7
• Performance Bonuses: eligible after 3 months
• PTO: 15 days annually (prorated)