Prioritize customer issues across email channels.
Ramp up during onboarding; provide hands-on support for Circle Plus communities.
Become an expert on the Circle product, and our internal admin tool.
Advise creators on practical solutions as they launch and grow their communities.
Troubleshoot issues across desktop/mobile browsers, apps, and branded experiences.
Escalate feedback to inform and improve our product.

🎯 Requirements

Proficient in English (CEFR C2 / ILR 5).
3+ years in technical SaaS support.
Strong written and verbal communication.
Startup mindset; help influence product roadmap.
Able to learn and implement technical workflows quickly.
Customer-focused, collaborative, eager to learn.

🎁 Benefits

Fully remote; work from anywhere worldwide.
Autonomy and trust to deliver outcomes.
35 days PTO annually; paid sabbatical after 5 years.
Home office stipend to get you set up.
Learning & development stipend to level up skills.
Company retreats twice a year.

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