Related skills
salesforce google sheets jira excel bi tools📋 Description
- Scale the Customer Support function for growth.
- Partner with CS leadership to provide actionable insights.
- Leverage Freshdesk, Salesforce, JIRA to analyze metrics.
- Design workflows, automations, and improvements to reduce friction.
- Drive AI-powered initiatives for faster, more accurate help.
- Align operations with renewals, retention, and customer success.
🎯 Requirements
- 5+ years in SaaS with GTM or customer-facing roles.
- 3+ years in Customer Support or Customer Success Ops.
- Strong analytical problem solver; turn data into actions.
- Experience with Freshdesk or Zendesk/ServiceNow; define requirements.
- Scope, design, and implement process and system changes.
- Project management: end-to-end initiatives in fast-paced env.
- Advanced data analysis and reporting (Excel, Google Sheets, BI tools).
- Excellent communicator; translate needs to tech requirements.
- Self-starter with ownership in a high-growth SaaS setting.
🎁 Benefits
- Comprehensive medical benefits, 100% paid for employee.
- 401k + matching.
- Equity option grant.
- Unlimited PTO + Company holidays.
- Wellness initiatives.
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