Own and resolve complex technical and accounting support cases fast and accurately
Manage daily tickets and inquiries across email, chat, and channels
Troubleshoot ERP workflows and accounting data issues
Proactively follow up to ensure full issue resolution and satisfaction
Document recurring issues and best practices in knowledge bases
Build trusted relationships through high-quality customer support

🎯 Requirements

3+ years in accounting/audit/finance or customer SaaS roles
ERP experience: QuickBooks, Xero, Sage Intacct, NetSuite
Strong technical aptitude; quick learner of new software
Bachelor’s degree or equivalent practical experience
Customer-first mindset; organized; strong communicator
Growth mindset with mentoring and leadership interest

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