Own and resolve complex tech and accounting support cases with speed and empathy
Manage daily support tickets and inquiries across email, chat, and other channels
Troubleshoot ERP workflows, accounting data issues, and product functionality
Proactively follow up to ensure full issue resolution and high customer satisfaction
Document recurring issues, best practices, and solutions in internal knowledge bases

🎯 Requirements

3+ years in accounting, audit, finance, or customer SaaS roles
ERP experience: QuickBooks, Xero, Sage Intacct, NetSuite
Strong technical aptitude and ability to learn new software quickly
Comfortable troubleshooting accounting data, financial workflows, and system integrations
Bachelor’s degree or equivalent practical experience

🎁 Benefits

Opportunity to grow into leadership over time
Collaborative cross-functional team
Growth mindset and mentoring opportunities

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