Related skills
customer support salesforce saas zendesk leadership📋 Description
- Lead and manage a team of Customer Support Specialists.
- Monitor team performance and coaching as needed.
- Enforce company policies and ensure consistent standards.
- Serve as primary point of contact for the Mexico team.
- Collaborate with US-based Support Managers on expectations and ticket quality.
- Hire, onboard, and train new team members in Mexico.
🎯 Requirements
- 3+ years in Customer or Technical Support management in SaaS.
- Experience in geographically diversified support organizations.
- Fluent in English and Spanish.
- Experience working with US customers.
- Data-driven, proactive in performance management.
- Experience using ticketing systems (Zendesk, Freshdesk, Salesforce).
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