Related skills
netsuite erp xero sage intacct📋 Description
- Own and resolve complex support cases with speed and empathy
- Manage daily tickets across email, chat, and channels
- Troubleshoot ERP workflows and accounting data issues
- Proactively follow up to ensure full issue resolution
- Document recurring issues and best practices in knowledge bases
- Build trusted relationships and deliver high-quality support
🎯 Requirements
- 3+ years in accounting, audit, finance, or customer-facing SaaS
- ERP experience: QuickBooks, Xero, Sage Intacct, NetSuite
- Strong technical aptitude; quick learner of new software
- Troubleshoot accounting data, workflows, and integrations
- Bachelor’s degree or equivalent practical experience
- Customer-first mindset with empathy and ownership
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