Related skills
zapier intercom ai zendesk make📋 Description
- Own people mgmt for CSR and CSS agents: 1:1s, coaching, reviews.
- Build a culture of accountability, continuous improvement.
- Manage LATAM contractor workforce: onboarding, scheduling, integration.
- Design escalation frameworks, workflow logic, tier structures.
- Build reporting cadences with actionable insights.
- Drive proactive support and automation across the org.
🎯 Requirements
- 3+ years leading customer support or success teams; fintech/crypto experience.
- Ability to think at a department level; link performance to outcomes.
- Proactive support: reduce tickets via automation and self-service.
- Experience managing distributed/remote teams across time zones.
- Familiar with CRM platforms (Intercom, Zendesk or similar).
- Excellent written and verbal English communication.
🎁 Benefits
- Crypto, blockchain, or financial services familiarity.
- Familiar with BSA/AML and state licensing.
- AI-augmented support tools (Fin, chatbots).
- No-code/low-code automation workflows (Make, n8n, Zapier).
- Experience scaling support teams during transitions.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!