Related skills
documentation data analysis networking escalation management incident management📋 Description
- Lead ops and people mgmt across shifts and regions.
- Oversee multi-level CS team (CS Specialists; L1/L2 Engineers).
- Conduct 1:1s, reviews, and career development plans.
- Hands-on technical SME support; guide escalations and decisions.
- Own SLA/KPI and service delivery; ensure targets are met.
- Manage 24x7 staffing, rostering, and coverage.
🎯 Requirements
- 3+ years of people leadership experience.
- CCNA or JNCIA with network incident resolution experience.
- Strong written and verbal communication skills.
- Experience with fiber optic networks.
- Proactive problem-solving and incident resolution skills.
- Able to work semi-remote in a globally dispersed team.
🎁 Benefits
- Flexible working environments
- Birthday Leave
- Study allowance + 5 days paid study leave
- Creative, fun, contemporary spaces
- Legend and Kudos Awards
- Health and wellness program
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