Customer Support Learning & Enablement Specialist

📋 Description

• Own end-to-end enablement programs: scale L&D initiatives across teams.
• Define and measure success: establish learning metrics and iteration.
• Design high-impact learning experiences: live, virtual, and on-demand resources.
• Build scalable learning systems: structured programs and resources.
• Evolve knowledge management: keep info accurate and accessible.
• Maintain content quality: audit and update materials.

🎯 Requirements

• 3+ years in L&D, instructional design, or enablement; CS/regulatory context.
• End-to-end program ownership: plan, execute, iterate.
• Data-informed approach: define metrics, feedback, and improvements.
• Strong instructional design and facilitation; remote training expertise.
• Clear communication, systems thinking, and ownership.
• Enablement tech: LMS and tools like WorkRamp, Articulate; Guru/Notion a plus.

🎁 Benefits

• Equity and benefits package included.
• Competitive compensation aligned with SaaS/fintech industry.
• Diversity and equal opportunity; accommodations during recruitment.