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crm slack zapier customer support lead management📋 Description
- Lead management and outreach via phone, text, and email
- Schedule appointments after lead conversion
- Manage lead intake from Zapier to Slack
- Respond to customer questions with product knowledge
- Update dashboards and maintain records
- Liaise between technicians, sales, and customers
🎯 Requirements
- English fluency with strong phone communication
- Phone-first mentality prioritizing calls over texts
- High energy and proactive, takes ownership
- Reliability: full-time Mon-Fri; Saturday availability preferred
- Comfortable with high-volume lead management and multi-tasking
- Preferred: Bilingual English/Spanish; SDR or customer support experience; CRM familiarity
🎁 Benefits
- Remote role with ET hours and some flexibility
- Growth potential and multi-year commitment
- Collaborative team environment
- Opportunity to impact operations and customer experience
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