Related skills
netsuite erp leadership xero sage intacct📋 Description
- Lead, mentor, and develop a customer support team.
- Establish and refine support playbooks, docs, and best practices.
- Monitor performance and coach for high-quality delivery.
- Oversee daily support queue for high-value, complex accounts.
- Act as final escalation point for technical or accounting issues.
- Develop self-service resources to empower users and reduce volume.
🎯 Requirements
- 5+ years in accounting/finance or customer-facing roles; 2-3 years in leadership.
- Experience leading offshore support teams.
- ERP experience: QuickBooks, Xero, Sage Intacct, NetSuite.
- Bachelor’s degree or equivalent; strong technical aptitude.
- Preference for candidates who have led customer support teams.
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