Related skills
crm hubspot ai claude fellow📋 Description
- Lead 4–6 Team Captains and their teams to drive performance.
- Coach in real time, navigate escalations, drive improvements.
- Use AI tools like Claude and Fellow to move faster and smarter.
- Partner with Market Specialists, Training, Product to align goals.
- Own operations: queue health, escalations, workflows.
- Foster a feedback-focused culture with accountable engagement.
🎯 Requirements
- 3–5 years progressive leadership in CS or contact centre.
- Frontline experience before stepping into leadership.
- Experience developing team leads or supervisors.
- Highly organized; balance competing priorities.
- Familiar with contact centre software, CRM, Claude and Fellow; HubSpot a plus.
- Clear, empathetic communicator; resolve conflicts under pressure.
🎁 Benefits
- Comprehensive benefits package.
- Remote work across Canada, the US and the UK.
- Regular career development conversations and growth opportunities.
- AI-driven tools and modern tech stack in daily work.
- Collaborative, founder-led, growth-focused culture.
- Salary transparency around compensation discussions.
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