Customer Support Junior FR/ENG

📋 Description

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• Provide top-notch customer support via phone, web-form, email and chat
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• Respond to compliance, finance, fraud, technical and commercial inquiries
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• Troubleshoot diverse customer issues
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• Organize and prioritize workload; complete assigned projects
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• Educate customer on the use of our API and product
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• Accurately document and update records in required systems
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🎯 Requirements

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• Strong customer service experience
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• Excellent level in English and French (written and spoken)
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• Thorough understanding of how a REST API works
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• Knowledge of Salesforce
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• Strong problem-solving and analytical thinking
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• Ability to multi-task and prioritize tasks
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