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communication compliance customer service banking📋 Description
- Assist customers with Moniepoint product queries via inbound calls.
- Take calls and provide accurate, satisfactory answers.
- Guide callers through troubleshooting and product navigation.
- Maintain a positive, empathetic, professional attitude.
- Acknowledge and resolve customer complaints; respond promptly.
- Collaborate with team to resolve complex issues.
🎯 Requirements
- HND/B.Sc. degree is required.
- Experience in customer support, especially in correspondent banking space.
- 1-3 years of call center experience, preferably in banking or fintech.
- Excellent verbal communication and active listening skills.
- Compliance knowledge is an added advantage.
- Attention to detail.
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