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reporting customer service email phone๐ Description
- Pro actively progress referencing applications to KPI targets.
- Generate reports for customers in line with KPI measurements.
- Help tenants reach their dream home by meeting/exceeding targets.
- Professionally support customers with high accuracy via phone, live chat and email.
๐ฏ Requirements
- Previous experience in a highly targeted and fast-moving contact centre.
- Customer centric mindset to identify customer needs.
- Great attention to detail and identify inconsistencies.
- Experience in credit or ID checks or lettings industry would be great.
- Super organised and able to prioritise effectively.
๐ Benefits
- Grow with Goodlord: Great Place to Work certified.
- Bi-weekly coaching with Sanctus for mental health.
- 25 days holiday plus UK Bank holidays up to 32 days.
- 3 months fully-paid time off to welcome new arrivals.
- Energetic, sociable team focused on making a difference.
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