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kpi reporting customer support email contact center📋 Description
- Proactively progress referencing applications per KPI.
- Help tenants reach their dream home by meeting targets.
- Provide accurate support via phone, live chat and email.
- Remote role with quarterly travel to London/Sheffield offices.
- First day in London Office (Aldgate East, E1).
- AI Lily assists in initial candidate outreach.
🎯 Requirements
- Experience in a highly targeted, fast-moving contact centre.
- Customer-centric mindset to identify needs.
- Excellent attention to detail; spot inconsistencies.
- Nice-to-have: credit or ID checks or lettings experience.
- Strong organisational skills; able to prioritise well.
- Available to start on Tue 12 May 2026.
🎁 Benefits
- Great Place to Work-certified company.
- Bi-weekly coaching with Sanctus for wellbeing.
- 25 days holiday plus UK bank holidays; rising to 32.
- 3 months fully-paid time off for new arrivals.
- Energetic, sociable team with a collaborative culture.
- All travel to the office paid by us.
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