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customer support logistics cross-functional collaboration email multilingual📋 Description
- Answer customer inquiries via live chat, WhatsApp, and email
- Resolve day-to-day issues related to logistics and orders
- Flag website bugs; be the voice of the customer internally
- Collaborate with all departments to improve customer experience
- Maintain fast response times and own KPIs for your role
- Excel in a fast-paced scale-up environment
🎯 Requirements
- Minimum 2 years experience in online customer support, live chat, and calls
- Organised and able to multitask across different platforms
- Proactive and forward thinking
- Assertive; be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills
🎁 Benefits
- Dynamic growth phase where your contributions shape the company
- Remote working environment
- Flexible working
- Unlimited holiday
- Fast-paced and global working environment
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