Related skills
communication salesforce zendesk email live chat📋 Description
- Handle live chat, phone and email queries from customers
- Identify causes of simple and complex technical issues
- Collaborate with other teams to resolve customer queries
🎯 Requirements
- Previous experience in customer service delivering first-class experience
- Ability to learn new systems and switch between platforms quickly
- Attention to detail with clear written and verbal communication
- Experience in a technical support team (nice to have)
- Worked with Zendesk or Salesforce (nice to have)
🎁 Benefits
- Grow with Goodlord: Great Place to Work certified
- Bi-weekly coaching with Sanctus for mental health
- 25 days holiday plus UK bank holidays, up to 32 days
- 3 months fully-paid time off to look after new arrivals
- Energetic, sociable team with a collaborative culture
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