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google workspace macos rest apis ldap mdm📋 Description
- Provide technical support and issue resolution via email, phone, chat or remote session.
- Manage a queue of high-priority and complex tickets.
- Reproduce issues in-house and respond to customers promptly.
- Collaborate with peers, knowledge base, forums and internal tools for solutions.
- Collaborate with Product and Learning teams to ensure accurate customer education.
- Maintain a technical understanding of the JumpCloud Platform.
🎯 Requirements
- Minimum 1 year in a technical, customer-facing SaaS role.
- Experience handling mission-critical customer issues and escalations.
- Excellent interpersonal and written/oral communication.
- In-depth macOS knowledge: FileVault, Keychain, MDM, DEP.
- Directory Services: Google Workspace, Okta, LDAP.
- REST APIs and onboarding/offboarding; information security best practices.
🎁 Benefits
- Remote-first policy; work remotely within the country noted.
- English-speaking, globally distributed team.
- Opportunity to work with cutting-edge SaaS technology.
- Collaborative culture with learning and growth.
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