Related skills
helm kubernetes go flux argocd📋 Description
- Serve as primary technical resource for customer inquiries on Upbound products.
- Apply structured troubleshooting to diagnose and resolve complex issues.
- Triage and drive tickets to resolution with urgency and proactive updates.
- Identify, reproduce, and escalate bugs to Engineering with thorough steps.
- Partner with Solutions on complex requests and ensure smooth handoffs.
- Contribute to internal knowledge base using KCS to capture insights.
🎯 Requirements
- 4+ years in technical support or customer-facing engineering (SaaS/infra).
- Natural helper with ownership of customer outcomes.
- Structured troubleshooting methodology with a clear framework.
- Solid experience with Kubernetes, cloud-native tech, and IaC.
- Excellent written and verbal communication; explains technical concepts clearly.
- Customer-first mindset with drive to deliver delightful experiences.
🎁 Benefits
- Hands-on experience with Upbound and/or Crossplane (a plus).
- Familiarity with KCS practices and methodology.
- Experience building agentic tooling or AI-assisted workflows.
- Proficiency with Unix-like shells and CLIs.
- Scripting in Python or Bash.
- GitOps tooling experience (ArgoCD or Flux).
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