Related skills
hubspot salesforce aws sql gcp📋 Description
- Work with customers to troubleshoot highly technical issues
- Take end-to-end ownership of cases: investigate, resolve, follow-up
- Provide support via email, web, and virtual meetings
- Collaborate with APAC/EMEA teams to support customers 24/7
- Investigate incidents using Fivetran environment, connectors, logs, and tools
- Document known issues and workarounds in the knowledge base
🎯 Requirements
- Strong customer advocacy with focus on quality outcomes
- Excellent written and verbal English communication
- Proven ability to troubleshoot complex technical systems
- Experience debugging REST and SOAP APIs and SQL databases
- Comfortable reading Ruby or other languages and interpreting stack traces
- Experience with SaaS REST APIs (Salesforce, HubSpot, Google Ads)
🎁 Benefits
- 100% employer-paid medical insurance
- Generous PTO, sick time, parental leave, holidays
- RSU stock grants
- Professional development opportunities
- Virtual happy hours and team events
- Monthly cell phone stipend
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