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datadog aws sql gcp ruby📋 Description
- Troubleshoot and resolve highly technical customer issues
- Own cases from investigation to resolution and follow-up
- Provide support via email, web, and virtual meetings
- Support APAC/EMEA teams in a hybrid Oakland role
- Investigate incidents with Fivetran environment, logs, and troubleshooting tools
- Collaborate with Engineering to document bugs and drive fixes
🎯 Requirements
- Strong customer advocacy mindset with focus on high-quality outcomes
- Excellent written and verbal English communication
- Proven ability to troubleshoot complex technical systems
- Experience debugging REST and SOAP APIs and SQL databases
- Comfortable reading Ruby or other languages and interpreting stack traces
- Experience with SaaS REST APIs (Salesforce, HubSpot, Meta, Google Ads)
🎁 Benefits
- 100% employer-paid medical insurance
- Generous PTO, sick time, holidays, and parental leave
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and team-building activities
- Monthly cell phone stipend
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