Customer Support Engineer II

📋 Description

• Provide virtual technical support to customers and partners.
• Collaborate with customers and stakeholders for timely issue resolution.
• Investigate and troubleshoot issues using logs and tools.
• Work with the Dev team to resolve bugs impacting customers.
• Become a Subject Matter Expert on Fivetran API Connectors.
• Document solutions in the knowledge base and share with the team.

🎯 Requirements

• 2+ years of relevant professional experience.
• Strong customer advocacy via email and video calls.
• Excellent written and verbal English communication.
• Experience troubleshooting APIs, including making requests and interpreting responses.
• Basic networking fundamentals (TCP/IP).
• SQL/NoSQL experience; knowledge of Snowflake/Redshift.

🎁 Benefits

• 100% employer-paid medical insurance.
• Generous PTO, sick time, parental leave, holidays, and volunteer days off.
• RSU stock grants.
• Professional development and training opportunities.
• Company virtual happy hours and team-building activities.
• Monthly cell phone stipend.