Related skills
javascript java saas agile apis📋 Description
- Help customers build websites, apps, and digital experiences using Contentful.
- Troubleshoot issues via ticket-based support and API integrations.
- Escalate complex problems to Engineering and help resolve them.
- Collaborate with global teams to ensure customer success.
🎯 Requirements
- Minimum 2 years in direct Support or customer-facing processes/tools.
- Experience with APIs and API-based SaaS integrations.
- Software development exposure in JS/Java/Ruby/.NET/Python/Swift.
- Understanding of how web and mobile apps are built and work.
- Fluent English communication (verbal and written).
- Experience with Agile/Scrum environments.
🎁 Benefits
- Stock options and the opportunity to share in the company success.
- Fertility and family-building benefits.
- Generous paid time off including vacation, sick, and education days.
- Work-Life balance, You Time, and a generous time-off policy.
- Personal education budget to grow your skills.
- Wellbeing stipend and support for health and remote setup.
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