Related skills
javascript linux python apis server logs📋 Description
- Provide ticket-based support to Contentful customers
- Troubleshoot and resolve issues with engineers when needed
- Assist customers with API integrations and app workflows
- Help customers scale and adopt Contentful across projects
- Maintain empathy and clear communication with global teams
🎯 Requirements
- 2+ years in direct support or customer-facing roles
- Experience with APIs and API-based SaaS integrations
- Proficiency in at least one supported language (JavaScript, Python, etc)
- Understanding of web and mobile app architectures
- Proficient with UNIX-like command-line tools
- Able to read server logs and analyze data
🎁 Benefits
- Stock options to share in company success
- Fertility and family-building benefits
- Generous paid time off and education days
- Personal annual education budget to upskill
- Annual wellbeing stipend
- Monthly phone/internet stipend and device upgrade
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!