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technical writing customer support salesforce saas gearset📋 Description
- Be first contact for Gearset users via chat, email, and screen-shares
- Provide consultative support to optimize users workflows
- Diagnose and debug complex issues with Gearset and Salesforce
- Collaborate with a 20+ person Customer Success Engineering team
- Contract length: 6-8 months; hybrid office/remote in Chicago
🎯 Requirements
- Technical predisposition and ability to explain complex topics clearly
- Excellent writing skills and attention to detail
- Strong user empathy and relationship-building
- Excellent organization and prioritization
- Experience in customer-facing technical SaaS support (nice to have)
- Degree or equivalent (nice to have)
🎁 Benefits
- Personal development budget up to $2000/year
- 25 days vacation plus public holidays
- Long Term Incentive scheme
- Dental, vision and healthcare plans
- 401k matching up to 4%
- Commute Benefits Program
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