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datadog javascript css aws sql📋 Description
- Work 9am-6pm West Coast time; support USA/EMEA markets.
- Provide diagnostic and troubleshooting support to resolve product issues.
- Respond to, resolve, and document customer cases via phone, web, and other channels.
- Collaborate with Product, Engineering and Customer Success to improve satisfaction and product.
- Explain tech concepts to diverse audiences (PMs, marketers, engineers, execs).
- Manage SLAs and participate in rotating on-call; travel up to 10%.
🎯 Requirements
- English (full professional); French a plus.
- 2+ years enterprise account customer support experience.
- Experience with JavaScript, HTML5, CSS, and APIs.
- Proficient in SQL; familiarity with ChromeDevTools; AWS; Datadog/Grafana a plus.
- Experience with JIRA and Zendesk is a plus.
- Strong ability to teach customers and explain complex topics to diverse audiences.
🎁 Benefits
- Virtual onboarding, hackathons, and global team events.
- Work flexibility: hybrid and remote policies.
- Generous paid time-off policies.
- Lifestyle allowance.
- Stock options for full-time staff.
- Employee Resource Groups for inclusion.
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