Actively answer calls and respond to tickets during your assigned shift
Provide Tier 1 product support for HYPR customers
Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues
Assist users by providing product support via HYPR's phone and ticket systems
Leverage internal teams to provide next level support
Identify potential larger issues in real-time

🎯 Requirements

Call center experience, triage and troubleshooting skills
Degree/certification or equivalent practical experience
2+ years in a Support/Help Desk/Call Center role
Clear communication with customers with empathy
Basic understanding of Windows and Mac OS
Knowledge of SaaS and cloud computing infrastructure

🎁 Benefits

Equity and benefits as part of compensation
Remote-friendly work environment

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