Related skills
github bigquery redshift snowflake sql📋 Description
- Provide virtual technical support to Fivetran customers and partners.
- Collaborate with customers and stakeholders for timely issue resolution.
- Investigate and troubleshoot issues using logs and tools.
- Collaborate with Dev team to resolve bugs impacting customers.
- Become SME on the Fivetran API Connectors and related tech.
- Document solutions in the knowledge base and share with the team.
🎯 Requirements
- 2+ years relevant experience.
- Strong customer advocacy via email and video/screen share.
- Excellent written and verbal English.
- API troubleshooting: making API requests.
- Interpreting responses and standard error codes.
- SQL/NoSQL databases; data warehouse infra Snowflake/BigQuery/Redshift.
🎁 Benefits
- 100% employer-paid medical insurance.
- Generous PTO, sick time, parental leave, holidays, and volunteer days off.
- RSU stock grants.
- Professional development opportunities.
- Company virtual happy hours, free food, and team-building.
- Monthly cell phone stipend.
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