Related skills
salesforce zoom zendesk workday servicenow📋 Description
- Troubleshoot complex technical issues quickly.
- Collaborate with product, engineering, and CS teams.
- Own cases from triage to resolution.
- Push cases to resolution with cross-team involvement.
- Track support metrics and share findings.
- Become deeply familiar with AppOmni’s platform and product.
🎯 Requirements
- 1-2 years in technical support
- Zendesk knowledge required
- Experience with end users in professional environments
- Familiar with SaaS tools such as Salesforce, M365, Zoom, Box, ServiceNow, Workday
- Security-focused mindset; enjoy learning new technologies
- English fluency, written and spoken
🎁 Benefits
- Stock options
- Home office stipend
- Generous paid time off
- Paid holidays and floating holidays
- Health, dental, vision with HSA option
- 401(k) and Roth retirement accounts
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