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windows ios macos zendesk tcp/ip📋 Description
- Resolve Zendesk tickets from ABBYY customers via web portal or remote session.
- Troubleshoot issues by diagnosing root cause and proposing solutions.
- Collaborate with Support, Development, DevOps, and QA to resolve issues.
- Create knowledge base articles to help customers and colleagues.
- Work in the office or from home.
- Communicate effectively in Business English.
🎯 Requirements
- At least 1 year of experience in customer care or similar.
- IT skills: Windows/macOS/iOS; LAN (TCP/IP); CMD.
- Basic knowledge of programming languages is a plus.
- Strong analytical skills to troubleshoot software problems.
- Good interpersonal and communication skills.
- Advanced English skills.
🎁 Benefits
- Work from home, remotely, or hybrid.
- Partial compensation for glasses and lenses.
- Private health insurance.
- Volunteering Time Off (2 days/year).
- SZÉP Card for recreational activities.
- Flexible working hours.
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