Related skills
mongodb mysql python rest rabbitmq📋 Description
- Own and manage customer-reported issues within SLAs.
- Perform root-cause analysis with engineering to resolve issues.
- Diagnose and resolve product and third-party integration issues.
- Investigate, document, and escalate complex or systemic issues.
- Provide on-call coverage for Sev 1/2 incidents, 8am-8pm CT (rotating).
- Collaborate with product, engineering, and SRE to improve problems.
🎯 Requirements
- Bachelor's degree in Engineering, CS, IT, or related field (or equivalent)
- 3+ years in fast-paced technical support or related engineering role
- Strong troubleshooting with a customer-centric mindset
- Hands-on with Kibana, Elasticsearch, MySQL, MongoDB, REST APIs/OpenAPI, RabbitMQ, Python scripting
- Ability to work independently and own issues end-to-end
- Willingness to work flexible hours and on-call rotations
🎁 Benefits
- Equal Opportunity Employer committed to diversity and inclusion
- Collaborative and fast-paced team environment
- Voice of the customer to drive product improvements
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