Customer Support - DE and EN Speaker

📋 Description

• Ensure customer satisfaction by managing all communications (email, chat, phone).
• Providing accurate, complete solutions to inquiries and complaints using established methods and tools.
• Build trust through empathetic, open communication and researching customer accounts for proper resolution.
• Manage and update CRM records; categorize tickets promptly; follow up on pending issues.
• Adhere to processes; escalate trends or critical issues to leadership when needed.
• Meet personal and team targets for quality and productivity; collaborate with multiple departments.

🎯 Requirements

• High School/Technical school completed. Degree is a plus.
• Native German and fluent English are mandatory.
• CRM knowledge (Zendesk, Darwin, Salesforce) and analytics tools (Tableau, Metabase).
• Excellent grammar and computer skills.
• Knowledge of Google Workspace is a plus.
• 1 to 2 years in CX, multi-channel, and written support.

🎁 Benefits

• WELLHUB: Free Gold membership with gyms and wellness resources; up to 3 family members.
• HEALTHCARE: Health insurance.
• FLEXIBLE WORK: Hybrid/remote options; home office reimbursement and monthly allowance.
• PAID TIME OFF: Minimum 25 days paid holiday plus extra days with tenure.
• PARENTAL LEAVE: 100% paid parental leave; ramp-back available.
• CAREER GROWTH: Development roadmap and internal opportunities.