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technical writing content strategy chatbots knowledge management knowledge base📋 Description
- Own and maintain the Customer Support Knowledge Base
- Establish content standards for guides, SOPs, and templates
- Lead regular content audits to prune outdated info
- Build and manage bot knowledge for chatbots and AI tools
- Analyze bot-to-human escalations to improve coverage
- Design content for fast, clear self-service and agent use
🎯 Requirements
- 3-6 years in KM, content strategy, or tech writing (Fintech/Telecom/SaaS)
- Experience building/managing KM Systems or Help Centers
- Exceptional writing; translate jargon into clear language
- Experience with AI training or chatbot logic a plus
- Strong information architecture and cross-functional collaboration
- User-centric, iterative approach to content
🎁 Benefits
- Culture-focused, people-first environment
- Learning and development culture, knowledge sharing
- Pension, health insurance, and annual bonus
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