Greeting customers in the lobby and routing them to a team member
Answer video calls, chats and rerouting customers to team members
Collaborate with Managers and customer support reps to connect customers on Zoom
Create best practices on waiting room etiquette and maintaining a great Zoom room environment
Educate customers on the chat/Zoom support functions
Provide feedback to leadership to improve customer experience

🎯 Requirements

High school diploma or GED required
Prior experience as receptionist, scheduler, or admin role preferred
Knowledge of online calendars and scheduling (Google Calendar) preferred
Experience answering high-volume calls and solving customer's needs preferred
Excellent phone, email and instant messaging communication skills
Availability to work a flexible schedule including mornings, nights, weekends, and holidays

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