Related skills
slack intercom notion english help desk software📋 Description
- Respond to user queries via live chat and email
- Follow up with unresponsive users to resolve questions
- Proactively identify needs and help customers implement features
- Analyze product issues and report them
- Gather feedback and suggest improvements
- Be empathetic and solve multiple conversations effectively
🎯 Requirements
- 5+ years of Live Chat Support in tech
- 2+ years of remote work
- Handling multiple chat requests simultaneously
- Adaptable and positive in dynamic environment
- Experience with Intercom, Slack, Notion; strong English
- Own computer with stable internet (2nd monitor recommended)
🎁 Benefits
- Remote Work: Philippines citizen requirement
- Job Security: Full-time via Deel
- Health Insurance: HMO coverage for employees
- PTO & Holidays: Flexible PTO and company holidays
- Home Office Stipend: Equipment provided by the company
- Charitable Giving: Up to $50 monthly donation allowance
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