Related skills
slack intercom notion live chat📋 Description
- Respond to user inquiries via live chat and email
- Maintain fast responses; first reply < 2 mins for chats; CSAT > 96%
- Own the user experience; resolve issues confidently
- Research, multitask, and navigate resources independently
- Proactively identify user needs and help implement features
- Be empathetic and solve problems across multiple conversations
🎯 Requirements
- 5+ years in live chat support in tech
- 2+ years remote experience
- Experience handling multiple chats simultaneously
- Adaptable with a positive attitude in a dynamic environment
- Experience with Intercom, Slack, Notion
- Excellent written and verbal English
🎁 Benefits
- Remote work for Philippines citizens
- Full-time via Deel
- HMO health insurance for employees
- Holiday pay in line with PH labor laws
- Performance bonuses
- Generous PTO and leaves
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