Customer Support Chat Specialist: 11A - 8P Eastern time, Full time
Related skills
slack intercom notion help desk email📋 Description
- Respond to queries from users via live chat and email
- Follow up with unresponsive users and leads to resolve questions
- Proactively identify user needs and help customers implement features
- Analyze product malfunctions by testing different scenarios and reporting bugs
- Gather user feedback, feature requests, and workarounds; suggest improvements
- Be empathetic and a strong problem-solver across multiple conversations
🎯 Requirements
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- High adaptability and positive attitude in a dynamic environment
- Experience using help desk software and remote tools (Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
🎁 Benefits
- Remote Work: Must be a citizen of the Philippines for this role
- Job Security: Employed full-time by Givebutter via Deel
- Health Insurance: HMO medical insurance covered 100% for employees
- PTO: Generous annual PTO and holidays
- Charitable Giving: Up to $50 USD/month to verified nonprofits
- Home Office Stipend: Company-sponsored equipment for home office
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