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workflow automation chatbot intercom ai ada📋 Description
- Own chatbot performance by monitoring KPIs and improving workflows.
- Review Forethought AI conversations and design workflows with MCP agents.
- Leverage AI automation dashboards to prioritize high-impact workflows.
- Collaborate with cross-functional subject matter experts to ensure accuracy.
- Improve self-service rates and reduce customer friction.
🎯 Requirements
- 2+ years managing AI chatbot performance in a SaaS environment.
- Proven success with Forethought AI or comparable tools (Intercom, Ada).
- Excellent writing and communication skills.
- Ability to work independently and across cross-functional teams.
- Strong project management and problem-solving abilities.
- Ability to translate complex information clearly and effectively.
🎁 Benefits
- Comprehensive health coverage.
- Competitive retirement plan.
- Generous PTO and parental leave.
- Flexible work options.
- Investment in your professional development.
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