Improve self-service and reduce case deflection via AI chatbot.
Design workflows from AI insights and chatbot interactions.
Drive customer experience goals and reduce friction for customers.
Collaborate with Knowledge Content Manager to align Help Center content with outcomes.
Own chatbot performance outcomes by monitoring KPIs and applying workflow improvements.

🎯 Requirements

2+ years creating tech docs or managing AI chatbot performance in SaaS.
Forethought AI experience is a plus.
Strong written and verbal communication.
Analytical mindset with KPI tracking.
Collaborative across cross-functional teams.

🎁 Benefits

Work from Anywhere: home or coworking space.
Flexible hours and open PTO.
Sabbatical and paid parental leave.
Growth opportunities and ERG programs.
Comprehensive benefits: medical, dental, vision, 401(k).

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