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fintech ai knowledge management investor relations automation📋 Description
- Support diverse investors and improve customer experience
- Be primary responder on inbound questions across support and compliance
- Triage urgency/risk and route to Product/Ops/Compliance as needed
- Reduce tickets by root-cause fixes and actionable improvements
- Help build AI-first tooling with AI workflows and automation
- Advocate for customers and close the loop when issues are fixed
🎯 Requirements
- 3+ years in customer-facing operational roles
- Finance/fintech, investor relations or VC ops experience is a plus
- Strong written and verbal communication
- Ability to triage and route issues to Product/Ops/Compliance
- Experience with AI/automation tools
- Comfort with a fast-paced startup environment
🎁 Benefits
- Health: Private health insurance and sick leave
- Wellness: Annual budget for health, therapy or fitness
- Parental Leave: Enhanced maternity/adoption/paternity leave
- Pension: 4% employer contribution
- Time Off: Annual leave, 2 wellness days and flexible holidays
- Work From Anywhere: Up to 3 weeks/year globally
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