Becoming an expert on the Laurel product.
Responding to and resolving inbound UK customer inquiries during UK hours (9am-5pm GMT).
Doing first-line technical troubleshooting and problem-solving to resolve basic customer issues.
Thoroughly documenting technical problems and escalating internally as-needed.
Educating customers about our product.
Independently staying up-to-date on product changes.

🎯 Requirements

3-5 years of software customer support experience.
Superior written communication – clear explainer.
Strong problem-solving skills.
Proven track record of high customer satisfaction.
Proven ability to work independently with priorities.
Experience building relationships in a remote team.

🎁 Benefits

Equity and 401K benefits.
Flexible Paid Time Off policy.
Bi-annual in-person company off-sites.
Collaborative, inclusive team culture.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot