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customer service microsoft office problem solving english portuguese📋 Description
- Drive a seamless customer experience creating positive sentiment.
- Develop deep knowledge of products; provide informative support.
- Deliver Best in Class service to Convera customers.
- Interact across inbound, outbound, and eService channels in high volume.
- Identify and solve problems on the spot; adapt approaches.
- Understand regulatory requirements and how policies support customers.
🎯 Requirements
- Minimum 1 year of related experience with a Bachelor's degree, or equivalent.
- Strong written and oral communication; explain complex information clearly.
- Passion for Best-in-Class Customer Care; a customer champion.
- Fluency in English and Portuguese, written and spoken.
- Good knowledge of MS applications.
- Ability to learn and adapt quickly to new technology and processes.
🎁 Benefits
- Market competitive salary.
- Hybrid schedule with 2 days in office.
- Generous insurance (health, disability, life).
- Paid holidays, time off and life-event leave policies.
- Paid volunteering opportunities (5 days per year).
- Shift: Monday to Friday, 8:00-5:00pm.
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