Related skills
looker sql intercom excel zendesk📋 Description
- Provide email/phone support to property managers and customers.
- Troubleshoot app/website issues and pricing adjustments.
- Manage parking enforcement tasks (fees, towing) as needed.
- Maintain a brand-aligned voice in all interactions.
- Prioritize and escalate issues with timely follow-through.
- Partner with Operations to onboard new properties and support ongoing needs.
🎯 Requirements
- 1–3 years in customer support or related SaaS/B2B roles.
- Adaptability to changing product and priorities.
- Proactive problem solving for complex technical issues.
- Ownership: manage your queue and multitask across platforms.
- Excellent written and verbal communication; translate tech-speak to customers.
- Platform proficiency with Front, Zendesk, Intercom, and rapid tool learning.
🎁 Benefits
- Medical, dental, and vision coverage for full-time employees
- PTO for full-time employees
- Monthly cell phone stipend and one-time home-office allowance
- Company laptop
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