Related skills
data analytics customer service excel collections outlook📋 Description
- Manage overdue B2B invoices and follow up on payments.
- Provide friendly, professional service via inbound/outbound/eService channels.
- Maintain accurate collections records and status reports.
- Negotiate payment arrangements when needed.
- Collaborate with internal teams to resolve billing issues.
- Drive Best-in-Class Customer Care and aim for first-contact resolution.
🎯 Requirements
- High school diploma required
- 1+ year related experience with Bachelor's or equivalent
- Strong background in collections
- Excellent written and verbal communication
- Proficient in MS Office (Excel/Outlook/Word)
- Fluent in English (verbal and written)
🎁 Benefits
- Hybrid work schedule with 2 days in office
- Generous health, disability, and life insurance
- Paid holidays and life-event leave
- Paid volunteering opportunities (5 days/year)
- Flexible/Hybrid work arrangement
- Career growth and development opportunities
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