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customer support networking project management tcp/ip ccna📋 Description
- Drive activation of products and services for customers.
- Review URLs to determine purpose and categorize appropriately.
- Handle inbound inquiries with professionalism and route to specialized teams.
- Partner cross-functionally to deliver complex services and features.
- Own updates on data center migrations and infrastructure changes.
🎯 Requirements
- 2+ years in customer service or support.
- Foundational networking knowledge, including OSI model.
- Strong customer interaction, project management, and time management.
- Proven ability to rapidly learn new processes and service knowledge.
- CCNA certification or equivalent (preferred).
- Experience managing high-touch customer engagements or tech migrations.
🎁 Benefits
- Health plans
- Vacation and sick leave
- Parental leave options
- Retirement options
- Education reimbursement
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