Handle German-speaking customer queries via email, WhatsApp, live chat, and phone
Work in a hybrid team across the UK, Netherlands, and Germany
Use Zendesk for ticketing and coordinate with Slack for support
Provide empathetic, solution-driven service and own issues to resolution
Shift coverage 08:00–19:00 GMT, including weekends and evenings
Collaborate across bloomon and Bloom & Wild brands

🎯 Requirements

Fluent German and English language skills
Customer service experience in a fast-paced environment
Proactive, organized and able to work independently
Strong written and verbal communication
Experience with Zendesk or similar ticketing systems
Empathetic and solution-oriented attitude

🎁 Benefits

25 days holiday plus your birthday and flexible bank holidays
Option to buy additional holiday each year
1 volunteering day per year
Flexible training framework for career growth
Discounts on Bloom & Wild products and subscriptions
Equity options from day 1

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