Provide email/phone support to property managers and customers; troubleshoot issues.
Follow processes, policies, and legal requirements; apply training in every ticket.
Maintain a consistent, high-quality voice aligned with brand standards.
Prioritize issues, escalate as needed, ensure follow-through.
Document actions, decisions, and outcomes on tickets.

🎯 Requirements

1–3 years in customer support/ops in a SaaS/B2B environment.
Adaptable; able to pivot as product evolves.
Proactive problem solving; self-starter; resolve complex issues.
Platform proficiency with Front, Zendesk, or Intercom; quick learner.
Data literacy: Excel/Sheets; interpret basic reports.
Technical aptitude: web apps, caches, API basics.

🎁 Benefits

Compensation range: $24.00 - $30.00/hour
Medical, dental, and vision coverage for full-time employees
PTO for full-time employees
Monthly cell phone stipend and home-office allowance, company laptop

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